Privacy Policy

How CocoBet Handles Player Data

CocoBet treats privacy as part of the casino product, not as a box-ticking exercise. Players come to CocoBet for a mobile-first experience, a dedicated app and a large slots catalogue of 11,500+ games, and that experience depends on accurate, secure and purposeful data handling. Every account action - from registration to deposits, gameplay and withdrawals - creates information that must be protected and used responsibly.

Our approach is GDPR-aware. That means we focus on lawful processing, transparency, data minimisation, security and meaningful user control. CocoBet collects data because it is needed to operate accounts, verify eligibility, process transactions, prevent fraud, maintain gameplay records, support customers and comply with licensing obligations under the Curaçao Gaming Authority.

We do not build data practices around guesswork. Each data category has a reason behind it. Identity data supports account verification. Payment data supports deposits and withdrawals. Gameplay data supports balance accuracy, dispute handling and fair operation. Technical data helps protect the account and keep the mobile service stable.

Data CocoBet Collects

CocoBet may collect personal details when you register or manage an account. This can include your name, date of birth, email address, phone number, residential address, username and login details. These details help CocoBet confirm account ownership, check eligibility, secure access and communicate important account information.

Where verification is required, CocoBet may request documents or information that confirm identity, address, payment ownership or source and destination of funds. These checks are especially important where activity involves withdrawals, unusual account behaviour, payment risk or licensing obligations. Verification protects legitimate players and reduces the risk of fraud.

CocoBet also collects account activity and gameplay data. This may include login history, session information, game rounds, bet records, bonus interactions, cashback activity, Free Spins results, balance changes and support history. For slots enthusiasts, accurate records are essential across provider-led games, RTP-focused choices, Megaways titles and jackpot content.

• Account information used to create and protect your profile.
• Verification information used for eligibility, fraud prevention and compliance.
• Gameplay records used to maintain accurate balances and resolve disputes.
• Payment information used to process deposits, withdrawals and transaction reviews.
• Technical information used to secure, monitor and improve the service.

Payment and Transaction Data

Payments require precision. CocoBet may process transaction data linked to Skrill, Revolut, Binance Pay, Bitcoin, Ethereum, USDT, Litecoin, XRP, Dogecoin and TRON. Depending on the method, this can include payment identifiers, wallet-related information, transaction references, amount records, timestamps, payment status and fraud signals.

The purpose is direct and practical: CocoBet needs to credit deposits, review withdrawals, reconcile balances, investigate failed transactions and prevent payment abuse. The minimum deposit is £10 and the minimum withdrawal is £15, so transaction records must be accurate from the first account movement onward. Withdrawal handling can also require review checks, particularly where risk indicators appear.

Crypto transactions can involve public network records. CocoBet may not control what the relevant blockchain displays, but it can use transaction references and wallet-related data for reconciliation and account security. If you want to understand the transaction journey in more detail, the payments information explains the supported routes in a dedicated context.

How CocoBet Uses Personal Data

CocoBet uses personal data to run the casino safely and efficiently. Core processing includes account creation, login management, identity checks, gameplay recording, payment handling, withdrawal assessment, customer support, risk monitoring and platform administration. These functions make the service usable, secure and accountable.

Data also helps improve the product. CocoBet focuses on a strong mobile experience and a dedicated app, so technical information such as device type, operating system, app version, error logs and session events helps identify performance issues. This improves stability without requiring unnecessary personal intrusion.

Promotional data use is controlled by eligibility, preferences and consent where required. CocoBet may use account information to determine whether a player can receive relevant offers, such as 500 Free Spins plus 50% first-week cashback, or other eligible campaigns. Service messages, security alerts and transaction updates may still be sent where needed to operate the account.

Sharing Data with Trusted Parties

CocoBet may share data with selected partners only when there is a clear purpose. These partners can include payment providers, identity verification services, fraud prevention tools, game and platform technology providers, analytics services, customer support systems, professional advisers and authorities where disclosure is required.

Sharing is limited to the task involved. A payment provider does not need full gameplay history to process a transaction. A verification provider does not need marketing preferences to confirm identity. CocoBet aims to apply this same proportional logic across data handling, reducing exposure while keeping essential services working.

CocoBet does not sell personal data as a product. Data sharing supports operational delivery, legal compliance, security, fraud prevention and player service. Where partners process information for CocoBet, they are expected to handle it securely and use it only for authorised purposes.

Your Rights and Choices

Under a GDPR-aware approach, you may have the right to access your personal data, correct inaccurate details, request deletion, restrict processing, object to certain processing, request portability and withdraw consent where consent is the legal basis. These rights help you understand and control how your information is handled.

Some rights have limits. CocoBet may need to retain certain records for licensing, legal, payment, fraud prevention, tax, dispute or operational reasons. For example, deleting all transaction information immediately after a withdrawal could undermine accounting, compliance and fraud protection. Where a request cannot be completed in full, CocoBet aims to give a clear explanation.

To protect your account, CocoBet may verify your identity before actioning a data request. This prevents another person from accessing, changing or deleting your information. Verification is a security step, not an obstacle. It ensures that data rights are exercised by the correct account holder.

Security, Retention and Mobile Protection

CocoBet uses layered security to protect player data. This can include account authentication, encryption, restricted internal access, activity monitoring, device checks, transaction review and risk-based controls. No online service can remove every risk, but strong controls reduce exposure and help detect suspicious behaviour faster.

Data retention depends on the purpose. Account records, identity checks, gameplay logs, payment data and support records may each have different retention needs. CocoBet keeps information only as long as needed for the relevant purpose or as required for legal, licensing, fraud prevention, payment, dispute and operational obligations. When no longer needed, data may be deleted, anonymised or securely restricted.

Mobile use adds another layer of responsibility. CocoBet processes app-related data to maintain stability, detect errors and protect accounts. Players should keep devices secure, use strong passwords and avoid sharing login details. For those who prefer app-based play, the mobile app experience is designed to support convenient access while keeping security central to account use.

Cookies, Analytics and Personalisation

CocoBet may use cookies and similar technologies to keep sessions active, remember preferences, secure logins, measure service performance and understand how the platform is used. These tools help distinguish legitimate activity from suspicious patterns and support a smoother player journey.

Analytics are used to improve the service, not to overwhelm players. CocoBet may review aggregated trends such as device performance, login friction, game discovery behaviour or app stability. This supports better product decisions for a slots-focused audience interested in providers, RTP information, Megaways formats and jackpots.

Personalisation may be used to make the casino more relevant, but it should remain proportionate. CocoBet can use preferences and account activity to present suitable content or eligible offers while respecting consent settings and opt-out choices where required. The goal is a confident, useful experience that protects data rather than exploiting it.